Sistem MyQ@UPSI adalah sistem Audit Kualiti yang merangkumi ISO 9001:2015 dan Audit Akademik yang dijalankan oleh Bahagian Pengurusan Kualiti UPSI. Sistem ini bertujuan untuk memudahkan proses audit dari pelantikan juruaudit, penugasan juruaudit dan audit, hingga menjalankan dan merekod penemuan audit.
Modul E-Portfolio memfokuskan kepada profil auditor dan pengurusan maklumat. Ia membolehkan pentadbir sistem melihat butiran staf dan auditor serta melantik pentadbir audit. Pentadbir ISO boleh mengesahkan auditor, mengurus sesi audit, memilih jabatan untuk audit, dan mencipta kalendar acara audit. Staf UPSI boleh memohon untuk menjadi auditor dan mengemas kini maklumat audit mereka, manakala sistem akan memaklumkan dan menghantar emel kepada pengguna yang dilantik sebagai auditor.
Modul Audit ISO merangkumi lima jenis audit: Audit Pengajaran & Pembelajaran, Audit Penyeliaan Pascasiswazah, Audit Penyelidikan Pensyarah, Audit Peperiksaan Fakulti, dan Audit Peperiksaan Pensyarah. Semua semakan berkaitan audit boleh diakses dalam sistem. Juruaudit boleh memilih sama ada untuk memuat naik borang atau menggunakan versi yang terintegrasi dalam sistem. Borang-borang yang termasuk adalah:
Sistem ini juga secara automatik menjalankan analisis untuk laporan ketidakpatuhan (NCR) dan peluang untuk penambahbaikan (OFI).
Modul Audit Akademik akan mengintegrasikan audit berikut ke dalam sistem, termasuk pengesahan untuk Apel C dan Apel Q:
Walaupun sistem telah digunakan, audit masih akan dilakukan secara bersemuka. Jika dokumen audit tidak tersedia dalam sistem, auditee boleh menyampaikannya kepada juruaudit melalui kaedah alternatif. Walau bagaimanapun, untuk Laporan Ketidakpatuhan (NCR) dan Peluang untuk Penambahbaikan (OFI), ia mesti diproses dalam sistem, dan auditee dikehendaki untuk memberikan respons dalam sistem. Ini memastikan bahawa analisis NCR dan OFI dapat dilakukan dengan berkesan.
Lecturers are required to review the data listed in the Internal Quality Audit checklist and update the information using one of the following methods:
Additionally, lecturers must verify that all data has been updated to notify the Faculty PIC that the updates have been completed.
The PIC Faculty is a staff member appointed by the ISO Admin at BPQ. Currently, the PIC Faculty is a faculty staff member who is also a member of the Quality Committee Meeting (MJQ).
There are three main responsibilities of the PIC Faculty within the MyQ@UPSI system:
Updating Faculty Documents Related to Internal Quality Audit
At present, the PIC Faculty can upload documents related to the faculty’s examination checklist, although it is not mandatory. Additionally, the PIC Faculty can upload documents related to the main processes of the faculty that are usually audited in the ISO 9001:2015 Internal Quality Audit.
Monitoring Lecturer Checklists
The PIC Faculty can check the status to see if lecturers within the same faculty have updated their audit documents. Moreover, the PIC Faculty also has access to view the evidence for those checklists.
Responding to NCR/OFI
The PIC Faculty is responsible for collecting and responding to NCR (Non-Conformance Report) or OFI (Opportunity for Improvement) provided by the Auditor. However, if the PIC Faculty is not the process owner for a particular NCR or OFI, they do not need to respond but can still view the NCR or OFI.
The PIC Department is a staff member appointed by the ISO Admin at BPQ. Currently, the PIC Department is a department staff member who is also a member of the Quality Committee Meeting (MJQ).
There are three main responsibilities of the PIC Department within the MyQ@UPSI system:
Updating Department Documents Related to Internal Quality Audit
At present, the PIC Department can upload documents related to the main processes of the Department that are usually audited in the ISO 9001:2015 Internal Quality Audit.
Responding to NCR/OFI
The PIC Department is responsible for collecting and responding to NCR (Non-Conformance Report) or OFI (Opportunity for Improvement) provided by the Auditor. However, if the PIC Department is not the process owner for a particular NCR or OFI, they do not need to respond but can still view the NCR or OFI.
KAD stands for “Ketua Audit Dalam” (Head of Internal Audit) for the ISO 9001:2015 Internal Quality Audit. BPQ will appoint the Chief Internal Quality Auditor as the KAD in the MyQ@UPSI system.
There are three main responsibilities of the KAD (Head of Internal Audit) within the MyQ@UPSI system:
Approve/Reject NCR/OFI Before Submitting to Auditee (PIC Faculty/PIC Department)
The KAD is responsible for reviewing Non-Conformance Reports (NCR) and Opportunities for Improvement (OFI). They must decide whether to approve or reject these reports before they are submitted to the respective auditee, including the Faculty PIC or Department PIC. This process ensures that only validated and relevant issues are communicated to the auditee.
Create Internal Audit Report
The KAD is tasked with compiling and generating the Internal Audit Report. This includes summarizing audit findings, identifying non-conformities, and highlighting areas for improvement. The report provides a comprehensive overview of the audit results and is essential for guiding corrective actions and enhancements.
View Audit Documentation and Audit Finding Details
The KAD has access to view all audit-related documentation and detailed findings. This includes reviewing evidence, clauses associated with each NCR/OFI, and other relevant documents. This responsibility ensures that the KAD can thoroughly understand and evaluate the audit results and make informed decisions about the audit process and outcomes.
KPAD bermaksud ‘Ketua Pasukan Audit Dalam’ (Head of Internal Audit Team), manakala PAD bermaksud ‘Pasukan Audit Dalam’ (Internal Audit Team) untuk Audit Kualiti Dalaman ISO 9001:2015. BPQ akan melantik individu-individu ini dan menyusunnya mengikut perundingan dengan Juruaudit Utama dan Timbalan Juruaudit Utama. Mereka akan diatur dan ditugaskan kepada auditee masing-masing.
KPAD (Ketua Audit Dalaman) dan PAD (Pasukan Audit Dalaman) mempunyai tiga tanggungjawab utama dalam sistem MyQ@UPSI:
