BACKGROUND
Staff Name
Role
Establishment of QAC
The Quality Assurance Centre (QAC) at Universiti Pendidikan Sultan Idris (UPSI) was established on 1 October 2001. The initiative was led by the Vice-Chancellor, Professor Dato’ Dr. Ir. Mohd Noor b Haji Salleh, with the approval of the Board of Directors. The Centre operates under the supervision of the Deputy Vice-Chancellor (Academic), and Professor Dato’ Dr. Isahak Haron was appointed as its first director.
MS ISO 9001:2000 Certification
Starting November 2003, in line with international quality requirements, the Quality Assurance Centre (QAC) at UPSI took steps to obtain MS ISO 9001:2000 certification. On 1 November 2003, Associate Professor Mohd Taib Ariffin was appointed as the second director, replacing the first director whose contract ended on 31 October 2003. The initial step towards certification involved organizing a workshop on MS ISO 9001:2000 for all academic staff. Due to health reasons, Associate Professor Mohd Taib Ariffin resigned, and Associate Professor Dr. Nagendralingan Ratnavadivel took over the position effective 1 July 2004.
BPAQ Upgrade
On 1 October 2008, the division was upgraded to the Academic Development and Quality Division (BPAQ), reflecting its growing significance in UPSI’s quality management framework. The division was subsequently operated under a director, three coordinators, a senior assistant registrar, an assistant registrar, an ICT officer, an ICT assistant, and four administrative assistants.
Restructuring To 5 Units
On 1 March 2015, BPAQ was restructured into five units namely: Quality Management Unit, Focused Research Unit, Professional and Talent Development Unit, Administration and Finance Unit and Information Technology Unit. The Focused Research Unit was rebranded to the Curriculum and Academic Innovation Unit in 2015.
Restructuring To 2 PTj
On 16 May 2017, BPAQ was restructured into two focused PTJs: the Quality Management Division (BPQ) and the Centre for Academic Development (PPA). BPQ is placed under the Vice-Chancellor’s portfolio, handling academic quality management and organisational development functions, while PPA remains under the TNC (AA) portfolio, focusing on academic development functions.
Compilation of Positions
The arrangement took place again at BPQ on 2 January 2018 by placing one (1) Director of grade DS54, one (1) Deputy Registrar grade N48, one (1) Administrative Officer grade N44 and two (2) implementing staff grade N19. The addition of new functions was also made by including tasks involving Academic Quality and Customer Management.
Approval of Deputy Director & Coordinator
To implement the expanding functions of BPQ, on 16 July 2018, UPSI's top management approved the position of Deputy Director and Coordinator bringing the total number of posts in BPQ to eight (8) people. The operations at BPQ were streamlined by forming four units, namely the Academic Quality and Accreditation Unit, Audit and Benchmarking Unit, Institutional Quality and Organisational Development Unit and Administration and Finance Unit.
Assoc. Prof. Dr. Norlia binti Mat Norwani
Director
Profesor ChM. Dr. Azlan bin Kamari
Deputy Director
Dr. Tho Siew Wei
Coordinator
Puan Marini binti Masdar
Deputy Registrar
Puan Nurul Fadzillah binti Sapengin
Senior Assistant Registrar
Puan Nuralina binti Mohd Fuzi
Admin Assistant
Puan Nor Asiah Yahya
Admin Assistant
Encik Shahrul bin Shaari
Admin Assistant
Continuity and Strengthening of BPQ Operations
In 2019, BPQ continued to strengthen its quality management functions under the leadership of the same Director and Deputy Director, ensuring smooth coordination of audit, accreditation and institutional quality improvement initiatives.
Assoc. Prof. Dr. Norlia binti Mat Norwani
Director
Profesor ChM. Dr. Azlan bin Kamari
Deputy Director
Dr. Tho Siew Wei
Coordinator
Puan Nur Ain Suraiya Farhanah
Assistant Registrar
Puan Nurul Fadzillah binti Sapengin
Senior Assistant Registrar
Puan Wan Teh Siti Hajar
Admin Assistant
Puan Nor Asiah Yahya
Admin Assistant
Encik Shahrul bin Shaari
Admin Assistant
Leadership Transition
In March 2020, BPQ underwent a leadership transition with the appointment of a new Director, continuing the mission to uphold UPSI's commitment to quality and accreditation.
Assoc. Prof. Dr. Arasinah binti Kamis
Director
Profesor ChM. Dr. Azlan bin Kamari
Deputy Director
Dr. Tho Siew Wei
Coordinator
Puan Nurul Fadzillah binti Sapengin
Senior Assistant Registrar
Puan Nur Ain Suraiya Farhanah
Assistant Registrar
Puan Wan Teh Siti Hajar
Admin Assistant
Puan Nor Asiah Yahya
Admin Assistant
Encik Shahrul bin Shaari
Admin Assistant
Appointment of New Deputy Director
In June 2020, the BPQ management structure was updated with the appointment of a new Deputy Director to further enhance quality initiatives and strengthen institutional benchmarking.
Assoc. Prof. Dr. Arasinah binti Kamis
Director
Dr. Bahijah binti Abas
Deputy Director
Dr. Tho Siew Wei
Coordinator
Puan Nurul Fadzillah binti Sapengin
Senior Assistant Registrar
Puan Nur Ain Suraiya Farhanah
Assistant Registrar
Puan Wan Teh Siti Hajar
Admin Assistant
Puan Nor Asiah Yahya
Admin Assistant
Encik Shahrul bin Shaari
Admin Assistant
Deputy Director Assumes Acting Role
In April 2022, BPQ continued its operations under the leadership of the Deputy Director who assumed the duties of the Director. The team maintained its focus on quality assurance, institutional development, and continuous improvement initiatives within UPSI.
Dr. Bahijah binti Abas
Director (Acting)
Dr. Bahijah binti Abas
Deputy Director
Dr. Tho Siew Wei
Coordinator
Puan Nurul Fadzillah binti Sapengin
Senior Assistant Registrar
Puan Ezma Rozainee binti Mohd Rodzi
Senior Assistant Registrar
Puan Wan Teh Siti Hajar
Admin Assistant
Puan Nor Asiah Yahya
Admin Assistant
Encik Shahrul bin Shaari
Admin Assistant
Continuation of Acting Leadership
BPQ continued under the acting leadership of the Deputy Director while maintaining quality management operations, institutional audits, and documentation processes across the university.
Dr. Bahijah binti Abas
Director (Acting)
Dr. Bahijah binti Abas
Deputy Director
Puan Nurul Fadzillah binti Sapengin
Senior Assistant Registrar
Puan Wan Teh Siti Hajar
Admin Assistant
Puan Nor Asiah Yahya
Admin Assistant
Encik Shahrul bin Shaari
Admin Assistant
Appointment of New Director
In December 2022, BPQ welcomed a new Director to lead the division, marking a renewed phase in strengthening quality governance, system enhancement, and continuous improvement initiatives.
Prof. Madya Ts. Dr. Muhammad Modi bin Lakulu
Director
Dr. Bahijah binti Abas
Deputy Director
Puan Nurul Fadzillah binti Sapengin
Senior Assistant Registrar
Puan Wan Teh Siti Hajar
Admin Assistant
Puan Nor Asiah Yahya
Admin Assistant
Encik Shahrul bin Shaari
Admin Assistant
Encik Muhamad Hanis Shafiq
Admin Assistant
Strengthening of Coordination Functions
In February 2023, BPQ reinforced its coordination functions with the appointment of a new Coordinator to support the Director and Deputy Director in institutional quality initiatives.
Prof. Madya Ts. Dr. Muhammad Modi bin Lakulu
Director
Dr. Bahijah binti Abas
Deputy Director
Dr. Mohd Fadhil Harfiez Bin Abdul Muttalib
Coordinator
Puan Nurul Fadzillah binti Sapengin
Senior Assistant Registrar
Puan Wan Teh Siti Hajar
Admin Assistant
Puan Nor Asiah Yahya
Admin Assistant
Encik Muhamad Hanis Shafiq
Admin Assistant
Expansion of Technical Support Capacity
By November 2023, BPQ expanded its capacity with the addition of an Information Technology Officer to strengthen system support and digital quality assurance initiatives.
Prof. Madya Ts. Dr. Muhammad Modi bin Lakulu
Director
Dr. Bahijah binti Abas
Deputy Director
Dr. Mohd Fadhil Harfiez Bin Abdul Muttalib
Coordinator
Puan Nurul Fadzillah binti Sapengin
Senior Assistant Registrar
Encik Muhammad Hazlan Shah bin Idris
IT Officer
Puan Wan Teh Siti Hajar
Admin Assistant
Puan Nor Asiah Yahya
Admin Assistant
Encik Muhamad Hanis Shafiq
Admin Assistant
Appointment of New Coordinator
In February 2024, BPQ welcomed a new Coordinator as part of the division's continuous effort to enhance leadership roles and strengthen quality management across UPSI.
Prof. Madya Ts. Dr. Muhammad Modi bin Lakulu
Director
Dr. Bahijah binti Abas
Deputy Director
Dr. Khairul Azam bin Bahari
Coordinator
Puan Nurul Fadzillah binti Sapengin
Senior Assistant Registrar
Encik Muhammad Hazlan Shah bin Idris
IT Officer
Puan Wan Teh Siti Hajar
Admin Assistant
Puan Nor Asiah Yahya
Admin Assistant
Encik Muhamad Hanis Shafiq
Admin Assistant
Strengthening of Administrative Functions
In April 2025, BPQ further expanded its administrative capacity with the addition of a new Administrative Officer, reinforcing its support structure for quality management operations and university-wide initiatives.
Prof. Madya Ts. Dr. Muhammad Modi bin Lakulu
Director
Dr. Bahijah binti Abas
Deputy Director
Dr. Khairul Azam bin Bahari
Coordinator
Puan Nurul Fadzillah binti Sapengin
Senior Assistant Registrar
Puan Nur Nabila Binti Norazman
Administrative Officer
Encik Muhammad Hazlan Shah bin Idris
IT Officer
Puan Wan Teh Siti Hajar
Admin Assistant
Puan Nor Asiah Yahya
Admin Assistant
Encik Muhamad Hanis Shafiq
Admin Assistant