Welcome to MyQ@UPSI System
The MyQ@UPSI system is a Quality Audit system that includes ISO 9001:2015 and Academic Audits conducted by UPSI’s Quality Management Division. This system aims to streamline the audit process from appointing auditors, assigning auditors and audits, to conducting and recording audit findings.
Access MyQ ISO System
What is MyQ@UPSI?
The MyQ@UPSI system is a Quality Audit system that includes ISO 9001:2015 and Academic Audits conducted by UPSI’s Quality Management Division. This system aims to streamline the audit process from appointing auditors, assigning auditors and audits, to conducting and recording audit findings.
Digital Transformation of Audits
MyQ@UPSI revolutionizes ISO audits by digitizing every step of the process. From documentation and verification to monitoring and analysis, the system ensures efficiency, transparency, and seamless integration across all departments.
Key Benefits
- Digitalization of ISO Audit Process
- Online Document Verification & Data Recording
- Integration Between Systems
- Cost & Time Savings
- Automated Analysis & Real-Time Monitoring
MyQ@UPSI System Modules
Explore the comprehensive suite of modules that power UPSI's quality assurance ecosystem
Audit Process
Comprehensive internal audit workflow ensuring transparency, compliance, and continuous improvement
Penetapan / Penyediaan Audit
(Audit Setup & Preparation)
BPQ configures audit settings in the system including audit registration, semester/PTj selection, and auditor assignments.
- Register upcoming audits
- Select semester & PTj
- Appoint auditors
- Match auditors with PTj
Menyemak & Mengemaskini
(Review & Update)
Auditees (lecturers / PIC PTj) review and update relevant checklists and documents in the system.
- Teaching & Learning checklist
- Lecturer checklist
- Examination checklist
- PTj work process documents
Menjalankan Audit
(Conducting Audit)
Auditors conduct the audit through on-site sessions and system-based reviews, recording findings and attendance.
- Face-to-face audit
- System verification
- Audit notes
- Opening/Closing attendance
- Record NCR/OFI findings
Bengkel Penyelarasaan
(Coordination Workshop)
Audit teams present findings to KAD & TKAD for review and feedback before submission.
- Present findings
- Review by KAD/TKAD
- Incorporate improvements
- Submit final findings
Maklum Balas Dapatan
(Audit Findings Feedback)
PTj PIC uploads feedback and evidence (if any) into MyQ system.
Audit Susulan
(Follow-up Audit)
Auditors verify corrective actions and close or maintain NCR/OFI as required.
Laporan Audit Dalam
(Final Audit Report)
KAD prepares the overall internal audit report in MyQ@UPSI.
Who Needs to Use MyQ?
Discover how different stakeholders leverage MyQ@UPSI for quality excellence
UPSI Lecturer's
Lecturers are required to review the data listed in the Internal Quality Audit checklist and update the information using one of the following methods:
- Updating data from existing systems such as MyGuru, MyRIMS, and UniSIS.
- Uploading relevant documents to the MyQ@UPSI System.
- Uploading relevant links to the MyQ@UPSI System.
Additionally, lecturers must verify that all data has been updated to notify the Faculty PIC that the updates have been completed.
Faculty PIC
The PIC Faculty is a staff member appointed by the ISO Admin at BPQ. Currently, the PIC Faculty is a faculty staff member who is also a member of the Quality Committee Meeting (MJQ).
There are three main responsibilities of the PIC Faculty within the MyQ@UPSI system:
- Updating Faculty Documents Related to Internal Quality Audit
- Monitoring Lecturer Checklists
- Responding to NCR/OFI
At present, the PIC Faculty can upload documents related to the faculty’s examination checklist, although it is not mandatory. Additionally, the PIC Faculty can upload documents related to the main processes of the faculty that are usually audited in the ISO 9001:2015 Internal Quality Audit.
The PIC Faculty can check the status to see if lecturers within the same faculty have updated their audit documents. Moreover, the PIC Faculty also has access to view the evidence for those checklists.
The PIC Faculty is responsible for collecting and responding to NCR (Non-Conformance Report) or OFI (Opportunity for Improvement) provided by the Auditor. However, if the PIC Faculty is not the process owner for a particular NCR or OFI, they do not need to respond but can still view the NCR or OFI.
Department PIC
The PIC Department is a staff member appointed by the ISO Admin at BPQ. Currently, the PIC Department is a department staff member who is also a member of the Quality Committee Meeting (MJQ).
There are two main responsibilities of the PIC Department within the MyQ@UPSI system:
- Updating Department Documents Related to Internal Quality Audit
- Responding to NCR/OFI
At present, the PIC Department can upload documents related to the main processes of the Department that are usually audited in the ISO 9001:2015 Internal Quality Audit.
The PIC Department is responsible for collecting and responding to NCR (Non-Conformance Report) or OFI (Opportunity for Improvement) provided by the Auditor. However, if the PIC Department is not the process owner for a particular NCR or OFI, they do not need to respond but can still view the NCR or OFI.
Lead Auditor (KAD)
KAD stands for “Ketua Audit Dalam” (Head of Internal Audit) for the ISO 9001:2015 Internal Quality Audit. BPQ will appoint the Chief Internal Quality Auditor as the KAD in the MyQ@UPSI system.
There are three main responsibilities of the KAD (Head of Internal Audit) within the MyQ@UPSI system:
- Approve/Reject NCR/OFI Before Submitting to Auditee (PIC Faculty/PIC Department)
- Create Internal Audit Report
- View Audit Documentation and Audit Finding Details
The KAD is responsible for reviewing Non-Conformance Reports (NCR) and Opportunities for Improvement (OFI). They must decide whether to approve or reject these reports before they are submitted to the respective auditee, including the Faculty PIC or Department PIC. This process ensures that only validated and relevant issues are communicated to the auditee.
The KAD is tasked with compiling and generating the Internal Audit Report. This includes summarizing audit findings, identifying non-conformities, and highlighting areas for improvement. The report provides a comprehensive overview of the audit results and is essential for guiding corrective actions and enhancements.
The KAD has access to view all audit-related documentation and detailed findings. This includes reviewing evidence, clauses associated with each NCR/OFI, and other relevant documents. This responsibility ensures that the KAD can thoroughly understand and evaluate the audit results and make informed decisions about the audit process and outcomes.
Auditors(KPAD/PAD)
KPAD stands for “Ketua Pasukan Audit Dalam” (Head of Internal Audit Team), while PAD stands for “Pasukan Audit Dalam” (Internal Audit Team) for the ISO 9001:2015 Internal Quality Audit. BPQ will appoint these individuals and arrange them in accordance with consultations with the Lead Auditors and the Deputy Lead Auditor. They will be organized and assigned to the respective auditees.
The KPAD (Head of Internal Audit) and PAD (Internal Audit Team) have three main responsibilities within the MyQ@UPSI system:
- Conduct Audits
- Create Audit Documentation and Findings
- Follow-Up on Audits
The KPAD & PAD are responsible for performing audits by reviewing checklists within the MyQ@UPSI system. This involves examining various aspects of the system to ensure compliance with quality standards and identifying any discrepancies or areas for improvement.
They are tasked with preparing audit documentation, including forms such as L2-L7. Additionally, they must issue Non-Conformance Reports (NCR) or Opportunities for Improvement (OFI) when necessary. This documentation provides a detailed record of the audit findings and highlights any issues that need to be addressed.
The KPAD & PAD are responsible for conducting follow-up audits to determine whether NCRs have been resolved and closed. This involves reviewing the actions taken in response to the NCRs to ensure that corrective measures have been effectively implemented and assessing whether further actions are needed.
KPAD
PAD
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