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UPSI | Bahagian Pengurusan Kualiti, 35900 Tanjong Malim, Perak Darul Ridzuan bpq@upsi.edu.my +605-450 5334

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UPSI | Bahagian Pengurusan Kualiti
  • ABOUT US
    • DIRECTOR’S GREETING
    • BACKGROUND
    • VISION AND MISSION
    • UNIT
      • ACADEMIC QUALITY ASSURANCE
      • ADMINISTRATIVE & FINANCE
      • INSTITUTIONAL QUALITY DEVELOPMENT
    • QUALITY POLICY
    • QUALITY OBJECTIVE
    • CLIENT’S CHARTER
    • CLIENT CHARTER ACHIEVEMENT
    • ORGANIZATIONAL CHART
    • FUNCTIONAL CHART
    • STAFF
    • SITE MAP
  • QUALITY ASSURANCE
    • ISO 9001:2015
    • QUALITY INFO
  • ACTIVITIES
    • EVENT
    • SieQA2023
  • SYSTEM
    • MyQ@UPSI
      • About MyQ@UPSI
      • MyQ@UPSI System Flow
      • MyQ@UPSI Manual
  • FACILITIES
  • COMMITTEE
    • AUDITORS
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MAIN
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MAIN

FUNCTIONS

ISO MANAGEMENT AND APPA SYSTEM DEVELOPMENT AND MONITOR

System development planning and system implementation monitoring for the entry of information and documents related to internal audit and compliance audit academic programme (Terms and Conditions: Additional IT staff is provided). 

QUALITY ASSURANCE SYSTEM DEVELOPMENT AND MONITORING (MQA-01, MQA-02, EVALUATION INSTRUMENTS)

System development planning and system implementation monitoring for the entry of information and documents related to academic programme (Terms and Conditions: Additional IT staff is provided).

INTERNAL UPSI STAFF SATISFACTION SURVEY (U3S)

Planning, managing, developing, and monitoring UPSI Customer Satisfaction Survey.

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GUIDELINES
  1. UPSI STAFF SATISFACTION SURVEY (U3S) GUIDELINES FOR INTERNAL STAFF UPSI (MALAY VERSION ONLY_updated on 18 Jun 2021) – – -> (.pdf)
  2. MEMO CSS FOR INTERNAL STAFF UPSI (MALAY VERSION ONLY) – – -> (.pdf)
REPORT

The following file is protected by Password

  1. CUSTOMER SATISFACTION SURVEY (CSS) REPORT 2018 (MALAY VERSION ONLY) – – -> (.pdf)
  2. CUSTOMER SATISFACTION SURVEY (CSS) FEEDBACK 2018 BY RELATED DEPARTMENT (MALAY VERSION ONLY) – – -> (.link)
  3. CUSTOMER SATISFACTION SURVEY (CSS) REPORT 2019 (MALAY VERSION ONLY) – – -> (.pdf)
  4. CUSTOMER SATISFACTION SURVEY (CSS) REPORT 2020 (MALAY VERSION ONLY) – – -> (.pdf)
  5. CUSTOMER SATISFACTION SURVEY (CSS) REPORT 2021 (MALAY VERSION ONLY) – – -> (.pdf)
  6. CUSTOMER SATISFACTION SURVEY (CSS) STATISTIC 2022 (MALAY VERSION ONLY) – – -> (.pdf)

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CONTACT US

Quality Management Division

Sultan Abdul Jalil Shah Campus,
35900 Tanjong Malim,
Perak, Malaysia

bpq@upsi.edu.my

05-450
5330/5334/5439/5188/5080

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