Welcome to the official website of the

Bahagian Pengurusan Kualiti

The Quality Management Division (BPQ) plays a vital role in strengthening the culture of quality and continuous improvement at Universiti Pendidikan Sultan Idris (UPSI). With a vision to be a leading division in quality management, our mission is to ensure academic and administrative excellence through systematic quality assurance, compliance, and continuous improvement. BPQ oversees key quality initiatives, including internal academic and administrative audits, ISO certification, program accreditation with the Malaysian Qualifications Agency (MQA), and monitoring compliance with policies from the Ministry of Higher Education (KPT). We are also committed to driving university-wide efforts such as customer satisfaction surveys and Continuous Quality Improvement (CQI), ensuring that feedback leads to impactful actions. As one of the best public universities in Malaysia, UPSI is dedicated to delivering quality education in Malaysia that meets international standards. Through strong governance, academic excellence, and innovative support systems, UPSI continues to stand out as a top Malaysian university, offering diverse UPSI education programs that prepare graduates to thrive globally. At BPQ, we uphold the highest standards of quality management, ensuring that UPSI remains a benchmark for education universities in Malaysia. Explore our website to learn more about our quality initiatives, frameworks, and services—and discover how BPQ contributes to sustaining UPSI’s excellence as a leader in higher education.