BPQ
CUSTOMER SATISFACTION SURVEY
Tinjauan Kepuasan Pelanggan UPSI
About CSS
Customer Satisfaction Survey is a comprehensive system designed to collect and analyze customer satisfaction data across all PTJ (Pusat Tanggung Jawab) units.
This survey gathers feedback to:
- Measure PTJ satisfaction levels
- Compile overall organizational satisfaction metrics
- Report findings to University KPIs (Key Performance Indicators)
- Drive continuous improvement initiatives
How to Proceed
1
Receive QR Code
A unique QR code has been provided to you for accessing this survey.
2
Visit Counter
Present the QR code at any PTJ counter to initiate your feedback session.
3
Complete Survey
Staff will assist you in entering your feedback through the system.
Need Assistance?
If you do not have login credentials or need further assistance, please contact the support team:
Support Hotline
605-450 5439
Our team is available during office hours (Monday - Friday, 9 AM - 5 PM) to assist you.