1. PRO FORMA SYSTEM GUIDELINES (MALAY VERSION ONLY) – – -> Refer PPA starting from 1 Nov 2021
2. UPSI STAFF SATISFACTION SURVEY (U3S) GUIDELINES FOR INTERNAL STAFF UPSI (MALAY VERSION ONLY_updated on 18 Jun 2021) – – -> (.pdf)
3. MEMO CSS FOR INTERNAL STAFF UPSI (MALAY VERSION ONLY) – – -> (.pdf)

1. CUSTOMER SATISFACTION SURVEY (CSS) REPORT 2018 (MALAY VERSION ONLY) – – -> (.pdf)
2. CUSTOMER SATISFACTION SURVEY (CSS) FEEDBACK 2018 BY RELATED DEPARTMENT (MALAY VERSION ONLY) – – -> (.link)
3. CUSTOMER SATISFACTION SURVEY (CSS) REPORT 2019 (MALAY VERSION ONLY) – – -> (.pdf)
4. CUSTOMER SATISFACTION SURVEY (CSS) REPORT 2020 (MALAY VERSION ONLY) – – -> (.pdf)

1. B01-BORANG PENILAIAN APPA  – – -> (.pdf)
2. GARIS PANDUAN PENGURUSAN AKREDITASI UPSI – – -> (.pdf) 
3. AUDIT APPA : SS01-SENARAI SEMAK PERSEDIAAN FAKULTI APPA – – -> (.pdf)
4. SS02-SENARAI SEMAK PERKARA YANG PERLU OLEH PENILAI APPA – – -> (.pdf)
5. SS02-SENARAI SEMAK PERKARA YANG PERLU OLEH PENILAI MQA – – -> (.pdf)

Status of Program (The following file is protected by Password):
1. Jun 2020  (JKPA ke-183, 04 Jun 2020) – – -> (.pdf)

2. Jun 2020 (JKPA ke-184, 30 Jun 2020) – – -> (.pdf)

1. L2-PELAN AUDIT PERINGKAT PTJ – – -> (.pdf)
2. L3-REKOD KEHADIRAN MESYUARAT PEMBUKAAN DAN PENUTUPAN AUDIT PERINGKAT PTJ – – -> (.pdf)
3. L4-SENARAI SEMAK & NOTA AUDIT – – -> (.pdf)
4. L5-BORANG LAPORAN KETAKAKURAN – – -> (.pdf)
5. L6-BORANG PELUANG PENAMBAHBAIKAN (OFI) – – -> (.pdf)
6. L7-LAPORAN PASUKAN JURUAUDIT (LOG AUDIT) – – -> (.pdf)
7. L8-LAPORAN AUDIT DALAMAN & ANALISIS KETAKAKURAN – – -> (.pdf)